Electronic ComplaintsAn Empirical Study on British English and German Complaints on eBay
An Empirical Study on British English and German Complaints on eBay
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dc.contributor.advisor | Schneider, Klaus Peter | |
dc.contributor.author | Meinl, Marja Ebba | |
dc.date.accessioned | 2020-04-14T10:46:53Z | |
dc.date.available | 2020-04-14T10:46:53Z | |
dc.date.issued | 05.05.2010 | |
dc.identifier.uri | https://hdl.handle.net/20.500.11811/4248 | |
dc.description.abstract | Cross-cultural differences in computer-mediated communication (CMC) have received little attention so far, especially with regard to complaining behaviour. It is therefore the aim of the present study to contribute to this still unexplored research area by comparing British English and German complaints in CMC, precisely on eBay.
In order to find answers to these research questions, British English and German complaints were taken from the British and German feedback forum of the online auction house eBay and analysed according to the five categories. The results were then statistically compared. | |
dc.language.iso | eng | |
dc.rights | In Copyright | |
dc.rights.uri | http://rightsstatements.org/vocab/InC/1.0/ | |
dc.subject | eBay | |
dc.subject | Feedback-Forum | |
dc.subject | Pragmatik | |
dc.subject | Sprechakt | |
dc.subject | Beschwerde | |
dc.subject | kontrastive Studie | |
dc.subject | elektronischer Sprachgebrauch | |
dc.subject | cross-cultural pragmatics | |
dc.subject | computer-mediated communication (CMC) | |
dc.subject | speech act | |
dc.subject | complaint | |
dc.subject | (im)politeness | |
dc.subject.ddc | 420 Englisch | |
dc.subject.ddc | 430 Deutsch | |
dc.title | Electronic Complaints | |
dc.title.alternative | An Empirical Study on British English and German Complaints on eBay | |
dc.type | Dissertation oder Habilitation | |
dc.publisher.name | Universitäts- und Landesbibliothek Bonn | |
dc.publisher.location | Bonn | |
dc.rights.accessRights | openAccess | |
dc.identifier.urn | https://nbn-resolving.org/urn:nbn:de:hbz:5-21224 | |
ulbbn.pubtype | Erstveröffentlichung | |
ulbbnediss.affiliation.name | Rheinische Friedrich-Wilhelms-Universität Bonn | |
ulbbnediss.affiliation.location | Bonn | |
ulbbnediss.thesis.level | Dissertation | |
ulbbnediss.dissID | 2122 | |
ulbbnediss.date.accepted | 08.01.2010 | |
ulbbnediss.fakultaet | Philosophische Fakultät | |
dc.contributor.coReferee | Esser, Jürgen |
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